This contract explains the use of various conditions applied to the services available at www.Citrades.com . Please feel free to use the customer support Live Person button located on top right of the page or to contact us by e-mail at support@Citrades.com if you have any further questions or inquiries.
BY USING AND ACCESSING OUR WEB SITE, YOU ACCEPT, WITHOUT LIMITATION, ALL OF THESE TERMS AND CONDITIONS
We reserve the right to change these terms and conditions at any time. Change of these Terms & conditions will occur by mere posting of a new and modified version of these terms and conditions on our web site. By using our web site, you agree in advance that each use will be subject to the then applicable Terms & conditions.
By using our web site you accept its Terms & conditions and Privacy Statement set forth below. If you do not agree with these policies, discontinue using this site immediately.
ONLINE SERVICES AGREEMENT
This Agreement is made by and between Citrades.com (“Our site”) and you.
This Agreement applies to both the Site and trading platform, and to the electronic content and / or software currently contained on the Site that provides the customers with real-time information on exchange rates of currencies, and the program transaction services on the FX market via internet, telephone or fax, and any other features, content or services that Citrades.com may add later (the “Services”).
Services are available and reserved only for individuals or businesses that can establish a legally binding contract under the laws applicable in their country of residence. Without limiting the under-mentioned terms, our Services are not available to people aged under 18 or who have not attained the legal age (“Minors”). If you are a minor, you cannot use this service.
PLEASE DO NOT USE THIS SITE IF YOU ARE NOT QUALIFIED.
To avoid any doubt, we disclaim any liability for unauthorized use by minors of our Services in any manner or another. In addition, our Services are available only for people who have experience and sufficient knowledge in financial matters, able to evaluate the benefits and risks of acquiring financial contracts via this site. You are solely responsible for any decision made by you based on the content of the Site.
Without derogating from the above-mentioned provision, we disclaim any responsibility for auditing and/or checking your level of knowledge and/or experience, and any liability for damages and/or loss suffered as a direct result and/or indirectly from your use of the Site. It is the same for any transaction and/or use of the Services. Without limiting the above-mentioned provisions, our Services are not available in areas where their use is illegal and Citrades.com reserves the right to refuse and/or cancel access to its Services to anyone at its sole convenience.
REGISTRATION INFORMATION AND REQUIREMENTS
When registering, you’ll have to provide certain identifying information. You are responsible for the security of your account’s login and password. You are solely responsible for any damage caused by reason of any act or omission resulting in improper or illegal use of your account.
You agree to provide accurate information, accurate and complete information about yourself during the registration process and you also agree not to impersonate another person or entity, and not to hide your identity for Citrades.com for any reason whatsoever. If you register as a commercial entity, you declare that you have the required authority to bind that entity to this Agreement.
Without limiting the under-mentioned provisions, you understand that laws regarding financial contracts vary throughout the world, and it is your responsibility to make sure you properly comply with any law, regulation or guideline in your country of residence regarding the use of the Site. To avoid any doubt, the ability to access our Site does not necessarily mean that our Services and/or your activities through the Site are legal under the laws, regulations or directives relevant to your country of residence.
You hereby declare that the money in your account with Citrades.com does not come from drug trafficking, kidnapping or other illegal or criminal activity.
Citrades.com grants you a limited non-exclusive, non-transferable license to access and use the Site (the “License”). The license is subject to your compliance with the terms of this Agreement. You agree not to resell or make available the Site to any other person, and will not copy any documents contained on the Site for resale or for any other purpose without the prior written consent of Citrades.com.
To avoid any doubt, you will be liable and bound by any unauthorized use of the Site, in violation of this section. You agree to use all the information received from the information systems Citrades.com for the sole purpose of performing transactions in the only limits of the Site.
You also agree not to use electronic communication feature of a Service on the Site for any illegal, abusive, intrusive, obscene, threatening or hateful purpose, as well as harassment and vilification in the privacy of others. The license granted here under shall terminate if Citrades.com considers that any information provided by you, including your e-mail is no longer current or accurate, or if you fail to comply with any term or condition of This Agreement and all rules and guidelines for each service. It will be the same if Citrades.com determines that you committed a crime on the Citrades.com trading platform (including without limitation the conclusion of a transaction outside the market rates).
If such a violation occurs, you agree to cease accessing the Services. You agree that in its sole discretion and with or without notice, may terminate your access to all or part of the Services, close any open transaction and remove and discard any information or content within a Service.
You hereby agree to use the Site at your own risk.
Without limiting the under-mentioned provisions, the services provided on this site is intended only to customers who are able to withstand the loss of any money they invest and who understand the risks and have experience in taking risks in financial markets. The possibility exists that you could endure a loss of some or all of your initial investment and hence you should not invest money that you cannot afford to lose. You should be aware of all the risks related to binary options trading, and solicit advice from an independent financial advisor in case of doubts.
Through one or more of its Services, Citrades.com can make available to you a wide range of financial information that is generated internally from agents, suppliers or partners (“Third Party Providers”). This includes, but is not limited to financial market data, quotes and news, analyst opinions and research reports, graphs and data (“Financial Information”).
The financial information provided on this Site is not intentional investment advice. Citrades.com offers financial information only as a service. Citrades.com and its Third Party Providers do not warrant the accuracy, timeliness, completeness or correct sequencing of the financial information, or results of your use of this financial information. The financial information may promptly become unreliable for various reasons, including, for instance, changes in market conditions or economic circumstances. Neither Citrades.com, or the Third Party Providers are required to update the information or opinions included in the financial information, and we can interrupt the flow of financial information at any time without notice.
It is your responsibility to verify the reliability of the information on the Site and its suitability for your needs. We exclude all liability for any claim, damage or loss of any kind caused by information contained in the Site or referenced by the Site.
SPOT FOLLOW FEATURE
Spot Follow is based on traders’ past performance and Citrades.com does not guarantee future results from these traders or this feature. Traders use the Spot Follow feature at their own risk. Citrades.com is not responsible for any losses incurred with Spot Follow feature.
RACE FOR CASH
No client is eligible for winnings of any race on any given month if:
They are using the Autotrade system or have established a managed account.
The only clients who are eligible are those who are self trading on their own.
In addition no client can claim the same prize more than one time in any given month.
Citrades.com reserves the right to deny the issuance of said prizes if it deems that any of these stipulations have occurred.
Citrades.com may offer a link to other websites that are provided or controlled by third parties. Such link to a site or sites is neither an endorsement or an approval nor a sponsorship or an affiliation to such site, its owners or its suppliers.Citrades.com recommends you make sure you understand the risks associated with the use of such sites before retrieving, using or purchasing via the Internet.
Links to these sites are provided solely for your convenience and you agree not to hold Citrades.com responsible for any loss or damage due to the use or reliance on any content, products or services available on other sites.
Citrades.com reserves the right in its sole discretion, to refuse or cancel services, and/or refuse to distribute profits to any person for legitimate reasons, including, without limitation:
If Citrades.com has reason to believe that a person’s activities on the Site may be illegal;
If Citrades.com may be harmed by any fiscal or pecuniary damage due to anyone’s activities;
If Citrades.com consider that one or more operations on the Site were made in violation of this Agreement
Citrades.com’ finance department supervises every withdrawal request submitted. Identification documents must be submitted for any withdrawal. There is no fee relating to withdrawal by credit card, but any withdrawal by wire transfer will be charged with the amount of $25.
When a withdrawal request is submitted, Citrades.com may take up to 5 business days to process the request. When your application is approved please wait for 5 to 7 additional days before seeing your funds in your account.
A Customer who wishes to close his account and withdraw the total amount of funds on his account balance in excess of 1,000 (Euros, Dollars, Pounds) will receive the withdrawal in installments on a monthly basis. (According that the bonus turnover requirement is been met on clients account) Any withdrawal over 1,000 of the unit of currency of the account may be paid in monthly installments.
CiTrades will do credit card processing through the following companies:
Hermes Solution Doo
Quality Towers A, 6037 – Larnaca, Cyprus
The Withdrawals are limited to one withdrawal at the beginning of each month.
- Clients who choose AutoTrade Program: no withdrawals for up to three months.
- Clients who choose Hybrid Auto Trading Program: no withdrawals for up to six months.
- Clients who choose managed accounts: no withdrawals for up to one year.
Note: The time periods referred to above is for time that the account is traded. If the account holder chooses to suspend trading, then the time that there is no trading is not counted toward the required trading periods listed above..
The reference date is based on first trade taken on the customer’s account..
All withdrawals from Citrades.com must be over 100 (Euros, Dollars, Pounds) or the total equaling $100. All Withdrawal’s under 100 (Euros, Dollars, Pounds) or the total equaling less than $100 will be cancelled immediately. Citrades.com will cover all fees relating to all withdrawals. Any withdrawal request larger than the available balance will be cancelled.
If the account is fully verified and the client would like to cancel their account and/or withdraw their money and the client has not accepted a bonus an administrative fee of 15% of the deposited amount will be deducted from the amount to be refunded..
It is the client’s duty to request the specific service desired according to the package chosen after depositing.
Citrades.com provides attractive rewards features to its new and regular clients. Bonuses and one time trading credits are part of Citrades.com promotions program. These bonuses are limited by time and the conditions related to any bonuses are subject to change..
To have a withdrawal approved on an account that has received bonuses, you will be asked to perform a trading volume 30 times for each $1 bonus. The funds can be withdrawn only when the foregoing stipulation has been fully respected and fulfilled. Any withdrawal of funds from an account made before completing the terms of bonus will be immediately canceled and removed from the account..
Any indication of fraud, manipulation, cash back arbitrage or other forms of deceptive or fraudulent activity based on the provision of the bonus will invalidate the account and any profits or losses collected.
Citrades.com is committed to ensure continuity of the Services on the Site. However, we assume no responsibility for any error, omission, deletion, interruption, delay, defect, in operation or transmission, communications line failure, theft or destruction or unauthorized access or alteration of the Site or Services. We decline responsibility for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, hardware or software, or any technical failure because of technical problems or traffic congestion on the Internet, the Site or any Service.
To the extent permitted by applicable law, in no event shall we be liable for any loss or damage arising from use of the Site or Services for any content posted on or through the Site or Services, or the conduct of all users of the Site or Services, whether online or offline.
IN NO EVENT Citrades.com OR ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS SHALL BE LIABLE FOR ANY DAMAGES WHATSOEVER TO YOU, INCLUDING, WITHOUT LIMITATION, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE USE OF THE SITE OR THE SERVICES, INCLUDING WITHOUT LIMITATION THE QUALITY OF THE USEFULNESS OF INFORMATION PROVIDED THROUGH OR AS PART OF THE SITE OR ANY INVESTMENT DECISION MAKING ON THE BASIS OF THE INFORMATION, WHETHER THE DAMAGES WERE PREDICTABLE OR NOT AND WHETHER OR NOT Citrades.com HAS BEEN ACQUAINTED WITH THE POSSIBILITY OF SUCH DAMAGES.
LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION AND IN NO EVENT SHALL THE Citrades.com CUMULATIVE LIABILITY TO YOU EXCEED THE AMOUNT OF MONEY YOU TRANSFERRED OR DEPOSITED IN YOUR ACCOUNT ON THE SITE IN CONNECTION WITH THE TRANSACTION GIVING RISE TO SUCH LIABILITY.
Citrades.com does not tolerate money laundering and supports the fight against money launderers. Citrades.com follows the guidelines set by the UK’s Joint Money Laundering Steering Group. The UK is a full member of the Financial Action Task Force (FATF), the intergovernmental body whose purpose is to combat money laundering and terrorist financing.
Citrades.com now has policies in place to deter people from laundering money. These policies include:
- ensuring clients have valid proof of identification
- maintaining records of identification information
- determining that clients are not known or suspected terrorists by checking their names against lists of known or suspected terrorists
- informing clients that the information they provide may be used to verify their identity
- closely following clients’ money transactions
- Not accepting cash, money orders, third party transactions, exchange houses transfers or Western Union transfers.
Money laundering occurs when funds from an illegal/criminal activity are moved through the financial system in such a way as to make it appear that the funds have come from legitimate sources.
Money Laundering usually follows three stages:
- firstly, cash or cash equivalents are placed into the financial system
- secondly, money is transferred or moved to other accounts (e.g. futures accounts) through a series of financial transactions designed to obscure the origin of the money (e.g. executing trades with little or no financial risk or transferring account balances to other accounts)
- And finally, the funds are re-introduced into the economy so that the funds appear to have come from legitimate sources (e.g. closing a futures account and transferring the funds to a bank account).
Trading accounts are one vehicle that can be used to launder illicit funds or to hide the true owner of the funds. In particular, a trading account can be used to execute financial transactions that help obscure the origins of the funds.
Citrades.com directs funds withdrawals back to the original source of remittance, as a preventative measure.
International Anti-Money Laundering requires financial services institutions to be aware of potential money laundering abuses that could occur in a customer account and implement a compliance program to deter, detect and report potential suspicious activity.
These guidelines have been implemented to protect Citrades.com and its clients.
For questions/comments regarding these guidelines, please contact us at support@Citrades.com.
All content, trademark, service mark, trade name, logo and icon are the property of Citrades.com or its affiliates or agents and are protected by law and international treaties and provisions relating to copyright. You agree not to remove copyright notices or other indications of protected intellectual property rights of any material you print or download from the Site. You will not obtain intellectual property rights, or any right or license to use such material or the Site, other than those set forth herein.
Images displayed on the Site are property of Citrades.com. You agree not to upload, post, distribute or reproduce any information, software or other material protected by copyright or other intellectual property right (including rights of publicity and privacy) without first obtaining permission from the copyright owner and the prior written consent of Citrades.com.
You agree to defend and indemnify Our company and its officers, directors, employees, and agents and to hold them harmless from and against any and all claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorney’s fees and costs, arising out of / or in any way connected with your access to / or use of the Site or Services; your violation of any of the terms in this Agreement; or your breach of any applicable laws or regulations.
TERM AND TERMINATION
The term of the Agreement shall be unlimited however Citrades.com will be allowed to terminate this Agreement at any time by notice to you. As of termination, you shall not be able to carry out new transactions.
Citrades.com will not be liable in any way to any persons in the event of force majeure, or for the act of any government or legal authority.
In the event that any provision in this Agreement is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
The failure of a party to enforce any right or provision of this Agreement will not be deemed a waiver of such right or provision.
Our company may assign this Agreement or any rights and/or obligations here under without your consent.
Our company may amend the terms of this Agreement from time to time by posting the amended terms on the Site. You are responsible for checking whether the Agreement was amended. Any amendment shall come into force as of the day it was published on the Site. If you do not agree to be bound by the changes to the terms and conditions of this Agreement then do not use or access our Services and inform us in writing immediately.
CANCEL FEATURE ABUSE
Citrades.com offers a special cancellation feature that allows traders to cancel a trade within a few seconds of execution. Abuse of the cancellation feature can be considered market arbitrage and can result in forfeiture of profits. Citrades.com reserves the right to cancel a position if the cancellation feature is abused for any period of time. Citrades.com reserves the right to cancel this feature if it is abused for any period of time and resulting profits may be forfeited from such abuse.
RECOMMENDATIONS ARE NOT GUARANTEED
While the Strategy Advisor software provides generic trading recommendations in the form of indicators, such generic recommendations do not constitute a personal recommendation or investment advice and do not take your financial circumstances or objectives into account. Every decision, whether to call or put, the investment amount, and all other variables, are the customer’s choice, and are an independent decision which is to be taken at the customer’s own risk.
You are solely responsible for evaluating the merits and risks associated with the use of the Strategy Advisor software or any content on the Web site before making any investment or other decision based on such Content or recommendations. You agree not to hold the Strategy Advisor or similar services liable for any possible claim for damages arising from any decision you make based on information made available to you through the Web site.
The Strategy Advisor does not take responsibility for the outcome of any trade made based on the recommendations of our indicators. This device does not act as an advisor to our customers, and as such is not responsible for any losses incurred by the customer’s trading decisions. While the information given by the indicators is believed to be accurate and reliable, the Strategy Advisor does not, under any circumstances, guarantee wins based on trading with the software’s recommendations.
You further acknowledge and agree that neither the Strategy Advisor nor the Service and Information Providers shall be responsible or liable, directly or indirectly, for any damage, liability or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
KYC (Know Your Customer) Policy
Know your customer policies have become increasingly important worldwide lately, especially among banks and other financial institutions, in order to prevent identity theft, money laundering, financial fraud and terrorist activity.
Citrades.com holds a zero tolerance fraud policy, and is taking all measures possible to prevent it. Any fraudulent activity will be documented and all related accounts to it will be immediately closed. All funds in these accounts will be forfeited.
Citrades.com aims to ensure the integrity of any sensitive data it obtains, such as your account information and the transactions you make, using a variety of security measures and fraud controls. Securing your electronic transactions requires us to be provided with certain data from you, including your preferred deposit method..
When you deposit funds we will require the following documents.
- A copy of your valid passport with the signature page
- Copies of your credit cards, used to make the deposit (Front side with only the 4 last digits visible, back side with the CVV covered).
- A copy of a recent utility bill in your name and address
- A signed purchase history of your online transactions
If you have any questions please don’t hesitate to contact our customer support: support@Citrades.com
When do I need to provide these documents?
We highly appreciate you taking the time to provide us with all the necessary documents as soon as you can, in order to avoid any delays in processing your transactions. We require the receipt of all the necessary documents prior to making any cash transactions to your benefit.
Some circumstances may require us to request these documents before allowing any other activities in your account, such as deposits or trades. Please note that if we will not receive the required documents on file, your pending withdrawals will be cancelled and credited back to your trading account. We will notify you on such event via our system.
How can I send you these documents?
Please scan your documents, or take a high quality digital camera picture, save the images as jpegs, then send it to us via mail to support@Citrades.com
How do I know my documents are safe with you?
Citrades.com holds the security of documentation at highest priority, and treats all documents it receives with utmost respect and confidentiality. All files we obtain are fully protected using the highest level possible of encryption at every step of the review process.
We thank you for your cooperation in helping us make Citrades.com a safer place to trade.
Citrades.com (www.Citrades.com) does its utmost to ensure the privacy, confidentiality and security of its clients are preserved both throughout their interaction with the company and afterwards, to the fullest extent achievable by the company.
1. When clients register with Citrades.com (www.Citrades.com) they acknowledge their willingness to share with the company certain private information which we use for the purpose of confirming the client’s identity and ensuring the security of their deposits and trading account. This information is collected in line with our stringent verification procedures which are used to deter international money laundering operations and to ensure the security and safety of our customer’s trading activity throughout.
2. Our clients undertake to supply us with true, updated and accurate information about their identity. Furthermore they are required to state categorically that they are registering and trading on their own behalf and are not seeking at any time to act any manner which could be considered fraudulent nor are they seeking to impersonate any other individuals for any purposes whatsoever.
3. Citrades.com (www.Citrades.com)’s data collection procedures include the collection of client’s freely disclosed information as shared with the company, in addition to the placement of cookies for the purposes of gathering data about the manner in which client’s interact with the Citrades.com (www.Citrades.com) website. These tools for gathering client’s information are employed for the purpose of ensuring the customer’s own security and all data collected by the company is shared only with individuals within the company who are involved with the verification of customer account information for the express purpose of ensuring the customer’s confidentiality and security.
4. Citrades.com (www.Citrades.com) will never disclose any private or otherwise confidential information in regards to our clients and former clients to third parties without the express, written consent of our clients, except in such specific cases in which disclosure is a requirement under law, or is otherwise necessary in order to perform verification analysis on the client’s identity for the purposes of safeguarding their account and securing their personal information.
5. By registering with Citrades.com (www.Citrades.com) and through the voluntary interaction they undertake with Citrades.com (www.Citrades.com)’s products and services the clients confirm and agree that they consent to the use of all or part of the information they provide concerning their Citrades.com (www.Citrades.com) trading account, the transactions they undertake through it and the interactions which they perform with the company on behalf of the company. All interactions the customer undertakes with the company will be stored by the company for the purposes of record and as such may be employed by the company in such cases that disputes arise between clients.
6. Citrades.com (www.Citrades.com) does its utmost to ensure the confidentiality of its clients personal information including the implementation of data protection procedures designed to ensure client confidentiality. Citrades.com (www.Citrades.com) ensures that its data protection policy is regularly updated in order to ensure that client’s confidential information is continually safeguarded.
7. From time to time Citrades.com (www.Citrades.com) may contact clients whether by phone or email for the purpose of offering them further information about Citrades.com (www.Citrades.com) binary options trading or financial market trading. In addition the company may, on occasion, seek to contact clients, whether by phone or by email, for the purpose of informing them of unique promotional offerings provided by Citrades.com (www.Citrades.com) for the client. Clients consent to the receipt of such contact when they consent to our terms and conditions of use when registering with Citrades.com (www.Citrades.com). Any person wishing to opt out of further contact with Citrades.com (www.Citrades.com) at anytime whatsoever is entitled to do so, simply by contacting the company whether by phone or email and requesting that no further contact on behalf of the company will be made.